Telescum

Once again, lack of redundancy on behalf of Telecom has caused intergral and emergency services to go offline for the most part. Around 6.05am on Sunday the power to a network building on Mayoral Drive was cut, affecting broadband, email authentication, as well as Telecom's own and other customers computer services such as databases, paging systems and eftpos.

Power wasn't restored until around 9.15am.

Staff in 111 call centres had to use pen and paper and write down the information to give to police, fire and ambulance. Luckily no emergency calls were missed.

AAPT customers fume at call centre delays

A customer complained it's taken nine weeks to get broadband while some helpdesk callers were put on hold for two hours

Telecom's Australian subsidary, AAPT, has customers fuming over slow call centre response times and hold-ups in getting phone and internet services switched on, after hitches with its new customer management system.

Telecom had hoped the new $100 million online customer management system - know as Hyperbaric - would boost profits by allowing it to reduce call centre staff and retain customers.